If you have any complaints or concerns about our work, please raise them in the first instance with your direct contact of the company providing you with the service.
Details are given in the About SC section on our website. We will investigate your complaint promptly and carefully and do what we reasonably can to resolve the difficulties in accordance with our complaints handling procedures.
If you are still unhappy, please write to Philip Lepp, Group Chairman and Managing Director of Sydney Charles Group, at our Guernsey office address or by using the form below , who will personally investigate your complaint or concern and the handling of it. If the matter remains unresolved after that, we will seek to resolve the matter through mediation.
If you are still dissatisfied then you may be entitled to refer your complaint to the Financial Ombudsman Service at:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0207 964 1000
Email: complaint.[email protected]
For clients who have business placed through our Lloyds Coverholder you can address your matter directly to the Lloyds complaints team at the following details: